Welcome to Zafix. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app, including hiring domestic workers, managing payments, identity verification, and location-based services.
We comply with the Nigeria Data Protection Regulation (NDPR) 2019, Nigeria Data Protection Act (NDPA) 2023, and Google Play User Data Policy.
1. Information We Collect
Personal Information: Name, email, phone number, address, and ID for account creation and verification.
Financial Information: Bank or payment details for escrow payments, withdrawals, and payment history.
Usage Data: Service requests, transactions, and in-app activities.
Device Information: IP address, browser type, device model, and OS version.
Location Data:
Foreground Location: Used to connect clients with workers in their area and ensure service accuracy.
Background Location: Used to improve security, verify worker arrival, and provide real-time updates (only when authorized).
2. How We Use Your Information
To connect clients with nearby workers using location data.
To process payments securely and manage financial transactions.
To provide background location for worker safety and service verification.
To comply with legal obligations and fraud prevention.
To improve user experience and service personalization.
3. Data Sharing and Disclosure
We do not sell your personal data. Limited sharing may occur with:
Workers & Clients: Basic info shared to facilitate service delivery.
Service Providers: For payment processing, identity verification, and analytics (NDPR-compliant).
Legal Authorities: If required by law for security or compliance purposes.
4. Data Security
We use encryption and secure servers to protect your data. All financial and location data are encrypted in transit as per Google Play's security standards.
5. Data Retention
Data is retained only as long as necessary for service delivery or legal obligations. You may request data deletion at any time via our support email.
6. User Rights
Access, correct, or delete your personal data.
Restrict or object to data processing.
Request data portability.
Lodge complaints with NDPC or your local data authority.
7. Cookies & Tracking
We use cookies for analytics and functionality. Non-essential cookies are used only with user consent.
8. Ads & Third-Party SDKs
Our app does not use advertising IDs or display ads. Any third-party SDKs are compliant with Google Play policies.
9. Access Restrictions
Some features are only accessible after login. Credentials provided to Google Play for review allow full feature access.
10. Changes to this Policy
We may update this Privacy Policy when required by law or service changes. Updates will be notified in-app and on our website.
11. Contact Us
For questions or data rights requests, contact us at: support@zafixApp.com